Privacy Policy

1. Introduction

We take the protection of your personal data very seriously. This privacy policy informs you about how we collect, process, and protect your personal data when you visit our website or make a purchase.

By using our website, you agree to the data collection and use described in this statement.

2. Information gathering

We collect various types of information to provide and improve our service for you:

  • Personal data: When you place an order, we collect information such as your name, email address, delivery address and payment information.
  • Automatically collected data: When you visit our website, we automatically collect certain information about your device, such as your IP address, browser type, pages visited, and duration of your visit.
  • Cookies: We use cookies and similar tracking technologies to track activity on our website and to store certain information.

3. Use of your data

The collected data will be used for the following purposes:

  • For processing and handling your orders.
  • To communicate with you regarding your orders or inquiries.
  • To improve our website and customer service.
  • To provide you with personalized offers and marketing communications (if you have consented).
  • For the detection, prevention and resolution of technical problems or fraud.

4. Data Sharing

We do not sell or rent your personal data to third parties. Data is only shared under the following circumstances:

  • To trusted service providers (e.g. payment processors, shipping providers) who support us in operating our website and conducting business.
  • If this is required by law or to protect our rights, property, or safety.

5. Data security

We take appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse. However, despite our efforts, no data transmission over the internet can be guaranteed to be 100% secure.

6. Your rights

You have the right:

  • To obtain information about the personal data we have stored.
  • To request the correction of inaccurate data.
  • To request the deletion of your data (under certain legal conditions).
  • To object to the processing of your data for marketing purposes.

Please contact our customer service via info@melloa.shop to exercise your rights.

7. Changes to the Privacy Policy

We reserve the right to amend this privacy policy at any time. Changes will be published on this page with the date of the last update.